Carpenters Administrative Fund Office of Northern California (CFAO) Website and Secure Participant Portal

Partnered with our parent company, Polar Design, Inter-Alia Solutions developed Carpenters Administrative Fund Office of Northern California (CFAO) to create an intuitive and secure online platform dedicated to serving union members across Northern California. CFAO, a prominent multi-employer fund, delivers essential healthcare, pension, retirement, and vacation benefits to thousands of carpenter union members, requiring a seamless user experience and robust integration capabilities.

Key Features and Solutions:

• Multilingual Accessibility:Recognizing the diverse demographics of CFAO’s participant base, the public website and secure participant portal feature a fully bilingual English and Spanish interface, ensuring easy access to critical benefit information for all members.
• Integration with Vitech Benefit Administration System:Leveraging deep technical expertise, Polar Design successfully integrated CFAO’s platform with the Vitech administration system. This integration streamlines data management through nightly data updates via flat files, ensuring that participants access relatively fresh and consistent information across all user touchpoints.
• Comprehensive Secure Participant Portal:

The portal is fully responsive, providing an optimized and intuitive user experience tailored specifically for mobile devices. This design ensures that users can easily access full functionality on any device, without sacrificing usability or convenience.

Members securely access personalized benefit details including healthcare eligibility status, pension credits, pension and retirement estimators, vacation balances, and annual enrollment forms. Additionally, participants can easily initiate requests for accrued vacation benefit payouts, enhancing convenience and user satisfaction.

Impact and Results:

Serving approximately 50,000 members of the carpenters union, the CFAO online presence and secure participant portal developed by Polar Design significantly enhanced member engagement and administrative efficiency. Upon launch, members praised the site for its attractive design and user-friendly experience. Utilization quickly grew, and today the vast majority of participants regularly rely on the portal to access benefit information and conduct business with the fund, confidently managing their benefits through clear, secure, and simplified processes.

Explore the CFAO website and secure portal here: https://carpenterfunds.com/

Contact Us for a demo of the secure portal.